Contact > Support

On the Web. Before contacting Machine Science with technical questions, please log in to the Machine Science web site and review the Discussion Forum . The discussion threads provide a wealth of useful information. For help resolving issues with the on-line programmer, please refer to the relevant materials in the Tutorials section.

By E-mail. Technical and customer service questions should be addressed to info "at" machinescience.org. When writing, please be sure to specify which project you are working on and provide a clear description of your problem. Include any problematic code in the body of your e-mail or as an attached text file.

By Telephone. If you are unable to resolve your problems using our web-based resources or an e-mail inquiry, you may contact Machine Science by telephone at 617-354-7171. Representatives are available Monday to Friday, 10AM to 5PM, Eastern time.